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Policies

Tattoo Appointments & Cancellations

Deposits. A deposit is required to book. Refundable only if we have not traveled for your appointment. Once travel has occurred (flights, lodging, or on-site day blocked), the deposit is non-refundable.
No refunds on tattoo work. All tattoo services are final once the session begins. No refunds, credits, or chargebacks.
Rescheduling. Give at least 72 hours’ notice to reschedule without losing your deposit (if no travel was involved). Less than 72 hours’ notice or a no-show may result in forfeit of deposit.
Late arrivals. Arriving 15+ minutes late may shorten your session or require rescheduling; deposit terms still apply.
Design approvals. Minor day-of adjustments are fine. Major redesigns may require a new booking and deposit.
Health & ID. You must be 18+ with valid ID and not under the influence. We may decline service if safety or health is a concern.
Touch-ups. If offered, touch-ups are at our discretion and do not include redesigns or new work.
Photography & portfolio. We may photograph healed or fresh tattoos for portfolio/social unless you request otherwise in writing before your session.

Return window. You may request a return within 14 days of delivery.
How to start a return. Email art@miryamlumpini.com with your order number and reason for return before sending anything back. Unapproved returns may be refused.
Condition. Items must be unused, in original packaging, and returned in the same condition received.
Refunds. Once inspected and approved, refunds go to the original payment method. Original shipping is non-refundable. Return shipping is the buyer’s responsibility unless we shipped the wrong or a defective item.
Damaged/defective on arrival. Email art@miryamlumpini.com within 7 days of delivery with photos of the item and packaging so we can make it right.
Exclusions. Custom/commissioned art, limited editions noted as final sale, and sale items are non-returnable.
Exchanges. Case-by-case and subject to availability; start by emailing art@miryamlumpini.com.
Return address & RMA. We’ll provide the correct return address and an RMA in our reply—please don’t ship anything before you receive it.

Processing times. Posted on product pages; preorders ship on the stated timeline.
Lost/undeliverable. We’re not responsible for addresses entered incorrectly or parcels marked delivered. For carrier issues, contact us and your carrier; we’ll help where we can.